Learning management
Practical guides for effective learning management tasks.
By Emma1 author20 articles
User profiles
Create, maintain, and manage learner accounts.
- Archive a user profile on the training siteIn this article, we explain how to archive a user on the eLearning site.
- Create a new eLearning user profileIn this article, we explain how to create a new eLearning user profile.
- Edit a user's eLearning profileIn this article, we explain how to edit an eLearning profile.
- Reset eLearning profile passwordIn this article, we explain how to reset your password to the eLearning site.
- Unlock an eLearning accountIn this article, we explain why you're locked out of your eLearning account, and how to resolve this.
- Getting started after your eLearning user profile is created
Access & assignments
Manage facilities, roles, permissions, and training allocation.
- Add new facilities in eLearningIn this article, we explain how to add new facilities in the eLearning site.
- Change a user's access level and role for eLearningIn this article, we explain how to ensure training modules align with your new role.
- Add more facilities and manager access to a user profileIn this article, we explain how to add additional facilities to a user profile and grant manager access where required.
- Assign a facility to an eLearning profileIn this article, we explain how to assign a facility to a user profile in the eLearning portal.
- Module allocation to rolesIn this article, we explain which lessons are assigned to each role in the eLearning platform.
Training progress
Manage training completion records and learning achievements.
- Renew annual training modulesIn this article, we explain how to reset a training module.
- Print certificatesIn this article, we explain the limitations of bulk printing and tracking previous certificates.
- Clear a user's progressIn this article, we explain how to clear a user's progress to complete the lesson again.
- 100% progress but incomplete modulesIn this article, we explain why a user’s profile may show 100% progress while some modules remain incomplete, and how to resolve this issue.
- Access eLearning contentIn this article, we explain how to access the eLearning site and log in using your details.
Troubleshooting & support
Resolve issues affecting learning access and completion.
- Unable to complete an eLearning moduleIn this article, we explain how to request help if you're unable to proceed or complete a module.
- Request training on-siteIn this article, we explain how to request on-site training for homes serviced by Boots and other pharmacies.
- eLearning malfunction in tablets or iPadIn this article, we explain why you may experience issues using you tablet or iPad when accessing eLearning and how to resolve them.
- eLearning font sizeIn this article, we explain how to get the best viewing experience to make it easier to complete your training.