Occasionally, medication may be missed, forgotten, or administered but not showing in the system. You can investigate these scenarios using available tools and logs to maintain compliance by preventing gaps in documentation, identify issues and ensure medication records match actual administration.
Methods to investigate
You can investigate by looking at the admin history and inventory log.
Admin history
Click Resident/Orders.
Select the relevant resident and medication.
Click Admin History.
Look for any edits, indicated by a blue pencil icon.
Inventory log
📌 Note: The inventory log can't be edited. If a medication was given, a deduction is shown, along with any changes.
Click Resident/Orders.
Select the relevant resident and medication.
Click Inventory Log.
Review the information.
Sync devices
MedAssure plays a role when actions occur offline or with limited connectivity.
Ensure all connected devices are synced promptly to transmit accurate data to the system.
Regularly sync and update devices to prevent discrepancies.