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Inventory not matching

In this article, we explain why inventory mismatches occur and provide steps to resolve them.

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Written by Emma Ianson
Updated over 3 months ago

When inventory records donโ€™t match, it can lead to confusion and errors in medication management. Every activity that takes place is recorded in the Inventory Log and Change Log, which serve as the most reliable sources of evidence and information. While you may find records in Admin History, edits or inserts can still occur there, so the Inventory Log should always be your primary reference.

Why mismatches happen

When there's a lot of data about the same medication, confusion can increase, especially if these medications have been administered while inventory adjustments are taking place. This often happens when orders are not properly discontinued, merged, or inventory is not transferred correctly.


Resolve inventory mismatches

To correct inventory issues, follow these steps:

  1. Discontinue medications that are no longer needed and approve the current and correct orders.

  2. Merge orders carefully to ensure accuracy.

  3. Transfer the inventory to the correct order.

โš ๏ธ Important: If you merge orders without transferring the inventory, the inventory only shows the final merged order and not the total amount.

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