MedAssure provides an offline mode to ensure continuity when internet connectivity is interrupted.
Check offline status
At any time, you can check your status by hovering your cursor over the Offline status window. Follow the steps:
Move your cursor to the status window and leave it idle for a second.
A balloon status window appears, showing:
Your online or offline status.
The last update time.
The number of transactions waiting to sync with the Access Medication Management data server.
To see more details, click View Details.
Offline details window
The offline details window provides tools for diagnosing and fixing connectivity issues. It includes two main tabs:
1. Find Problem
The Find Problem tab helps identify the root cause of connectivity issues. Follow the steps:
Click Find Problem to run diagnostics on:
Your computer.
Internet connection.
Access Medication Management database.
The tool will suggest fixes and provide direct links to resolve issues.
🤓 Tip: If you need assistance with the information displayed, contact our support team and include the details shown in the application.
2. Details Tab
The Details tab offers several functions to manage and repair offline data. Check out our handy table for more information:
Sync now | Resyncs data, updating only changes since the last sync. |
Cancel sync | Stops the current sync operation. |
Reinitialize | Uploads pending changes and downloads a fresh copy of all data. |
Reset | Saves pending changes locally, then downloads a fresh copy, ignoring remaining pending changes. |
Shrink database | Cleans up the local MedAssure database.
⚠️ Important: Use only when directed by support for troubleshooting. |
Open folder | Opens the folder containing offline data files for troubleshooting. |
Upload files | Sends selected files to the central server for review by the support team. |