When a pharmacy sends in medication orders with missing or incorrect details, a red flag and a warning message appears in the system. These alerts indicate that the order needs attention before it can be administered. Clearing these errors promptly is essential for maintaining accurate records and ensuring patient safety.
What to do when you see a red flag
When you see a red flag, you should:
Address the missing or incorrect data in the order.
Click Everything and review the details before proceeding.
Return to the order and click Clear Red Flag.
Notify the pharmacy about frequent errors that cause these red flags.
If error items not in cassettes are found, contact the pharmacy. These issues usually stem from their settings and need to be corrected. If the pharmacy can’t resolve the problem, they should escalate it to us for support.
Common reasons for red flag errors
Use the table to understand common reasons red flag errors appear:
Missing or inconsistent details | Information such as gender, dosage, schedule, or primary medication details is incomplete or doesn’t match. |
Pharmacy discontinued the order but it’s still active | This happens when the care setting overrides the end date on the current order, but the pharmacy sends a new order with an earlier end date. |
End date mismatch | Click the blue pencil icon next to the end date to show the date set by the pharmacy. This may differ from the overridden date in the care setting. |