Barcode scanning is key for accurate medication management, but errors can occur. These may be due to hardware faults, poor barcode quality, incorrect scanning practices, or system data issues.
Common error messages
There are a few common error messages you may encounter, such as:
Invalid Barcode(s) in MedRound.
Unrecognised Barcode in Monthly Check-In / Interim Check-In / Drug Disposal.
Why barcodes aren't recognised
There are several reasons why the barcodes may not be recognised. These include:
The wrong item has been scanned.
The barcode on the item packaging has been scanned instead of the barcode on the dispensing label.
New data containing a recent barcode has been rejected.
If all the above have been ruled out and the issue persists, the store may have provided an incorrect barcode.
Troubleshooting steps for barcode scanner errors
Check out our handy table for more information on errors that occur, what causes them and troubleshooting steps and actions to take to resolve them:
Error | Cause | Action |
No beep sound when scanning. | Physical problem with the scanner or barcode label. |
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Barcode scanner is faulty. | Hardware malfunction. |
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Defective barcode. | Poor-quality pharmacy label. For example, blurred or with defects. |
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Barcode placement issues. | Barcode applied on curved or small items or wrapped around corners. |
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Beep sound heard but error message shown. | Wrong item scanned, barcode on packaging scanned instead of dispensing label, or bad data. |
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