If you're experiencing issues logging in, there are a couple of things you can check to resolve the problem. Follow the steps below based on the issue you're seeing.
Error: Invalid token IDXxxxx. Lifetime validation failed
To troubleshoot and resolve this error:
Check your computer time and make sure it's synced with the Windows time server.
If you can't sync the time, reach out to your IT team, as the setting may require administrator permissions.
Log in issues
If you're having issues logging in to the system:
Click Admin, then click Users.
Check for the carer or username to ensure the correct details are being entered.
đNote: If the carer doesn't appear, they haven't been set up. You need to create a new user profile to resolve this.